Return Policy

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RETURN CONDITIONS

Item(s) must be returned within 30 days of purchase in original condition. Items must be unworn, unwashed and tags attached. Returns not adhering to these conditions will not be accepted.  If you receive your item and decide it's not right for you, we do offer a credit note which is valid for two years or exchange for a product. We do not offer a refund for change of mind or incorrect selection of size. Sale items are a final sale and will not be accepted for change of mind.

RETURN PROCESS 

1. Ensure the item is within 30 days of purchase. The product must be unworn, unwashed + in original condition.  Please include all original product tags. 

2.  You may choose to exchange for another size if available, exchange for another product or return the product to receive a store credit.

3. Return Via postage or in person. Via postage the item must be suitable packaged to ensure no damage to the product during the delivery process.

STORE CREDIT

Once your return has been received + accepted, you will be issued a store credit via email. Store credits are valid for 2 years from the issue date.

EXCHANGE FOR ALTERNATE SIZE OR PRODUCT 

All attempts will be made to obtain the correct size or product for the customer if the required product is not available in store.

Communication will between the purchaser and the store will be open to ensure customer satisfaction.

If the exchanged item is not longer available a store credit will be processed and sent to your email.

I NEED MY EXCHANGE SENT OUT EXPRESS - CAN I UPGRADE MY SHIPPING?

Shipping can be upgraded at your request. Quotes for upgraded postage will be supplied via email prior to the customer accepting the shipping method. 

WHAT HAPPENS IF I HAVE PURCHASED THE INCORRECT SIZE?

If you are unsure about sizing we recommend contacting our Pedal Addiction team before purchasing. If you receive your item + need to swap the size please ensure you return it within 30 days of purchase. Return postage will be at the customers expense.

FAULTY ITEMS

If the product you have purchased is significantly different from the description shown or has a major manufacturer's fault that can't be easily fixed/replaced we are happy to help you out with a store credit, exchange or refund. We do not offer refunds for change of mind or incorrect selection of size. You will be required to provide a photo and explanation of the manufacturer's fault. If you would like to exchange this product for either the same style or a different style please email Pedal Addiction or if you have any questions please email us at info@pedaladdiction.onmicrosoft.com

RETURNS - AFTERPAY + ZIP PAY

When you return your item + receive a store credit, you will still be required to pay any outstanding payments. Your payments will not stop when you return an item(s). You will be issued a store credit for the full amount that you paid originally, which you may use straight away. Your store credit will last 2 years from the date of issue.

or

 If you make a return and we processes a refund, it will automatically be reflected in your Payment Schedule.

CAN I CHANGE MY ORDER ONCE I PLACE IT?

Please contact us as soon as you realise there is an issue with your order and we will try to help. As our team are constantly packing your orders as fast as possible we may be unable to edit your order as it may already be shipped.

WHAT IF I NEED TO RETURN MY ITEM?

Customers are responsible for return postage costs.  

WE ARE HERE TO HELP!

If you need further assistance we recommend using our online chat or email us at info@pedaladdiction.onmicrosoft.com and we will get back to you as soon as we can.